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BT excelled themselves today. Readers will remember that on 18th December I had cancelled my useless Broadband package, and retained the landline, having to create a new account to include £5 per month to keep my e-mail address. I was told that this new account would be in my name. Even though the payment has come out of my bank account for years they have never been willing to substitute my name for that of Mrs Stockley, who is in any case now, once again, Mrs Knight.
The latest bill still includes the full package, so I went through the hoops and the wait to speak to a man with an Indian accent. He was very helpful. He assured me that there would be a refund on the next bill. But. That is still in the name of Mrs Stockley. It cannot be changed. I politely expressed my displeasure. Eventually the gentleman told me it could be changed at the cost of £50. I hit the roof, and demanded that this be lodged as a formal complaint. It took him a while, but he returned saying he had done so, and included something to compensate for the ineffective Broadband. A manager will call me back within 48 hours. We will see.
Believe it or not, British Gas then capped this. I received, in the post, a bill for almost £700, including a sum of more than £650 I had paid by phone on 11th. I telephoned them. I went through more hoops. And another wait. I learned that the payment, like many others, had not gone through, because of a fault in their system. I was advised to check with my bank that this was so. I expressed displeasure at having to do this. The woman at British Gas offered to call me back in 20 minutes to check. My bank statement confirmed what she had said. She did ring me back. I paid the money and advised her that a simple letter of explanation enclosed with the bill would have been in the interests of customer service – something that her company could well do with.
Later, I decided to go on a long walk. Not, this time, literally. The trip was undertaken in July 2003 in a supportive fundraising effort for the epic row Sam was to undertake the following year. I have featured various anecdotes from the walk, the first appearing in ‘Nettle Rash’, before I had unearthed the negatives. I began to scan them today.
Sam took delivery of the specially designed rowing boat at Henley on Thames, and off we set on a fine Summer’s afternoon around the time of my 61st birthday. He and his friend James took the boat, whilst I walked along what I had hoped would be the footpath. I soon discovered that the banks of the River Thames and the Oxford Union canal were not as smooth and foliage free as that branch of London’s Regent’s Canal alongside which I had trained for the event.
The stretch along which I followed this couple was plain sailing in comparison with what I had to battle through in the post highlighted above.
Elderly lock gates, green tresses dripping with possibly unsavoury water, were to be a regular feature of the journey. This was quite useful, as it gave me an opportunity to catch up.
Waterfowl were plentiful;
a woolly goat, or perhaps a sheep, suckled its young;
slightly older horse riders ambled leisurely along;
and yellow ochre lichen clung to knobbly branches.
Numerous bridges were to be negotiated.
This house is one of those in which I enjoyed a peaceful overnight stay. The story of the most notable exception is told in ‘An Uncomfortable Night’.
These fields were probably located in the vicinity of the above house.
This evening, over dinner, we experienced more of faceless moneymakers’ scant regard for customer service. Our meal was taken at The Raj in Old Milton. On this Saturday night the carpark was virtually empty and, although the restaurant was doing brisk takeaway business, we were the only diners. The first thing we noticed was that, entering the parking area as usual we found ourselves passing through no entry sign. Then came the frequent notices stating that parking at any time, was only permitted for 20 minutes and anyone overstaying would be charged £100. Jackie parked in the street outside and I spoke to the manager. Apparently, with no warning whatever to the row of shops fronting the parking area, the landlord of some of the buildings has implemented the restriction. Many of the outlets, including The Raj, are freeholders who bought their buildings with free parking included. The first owners of the Raj building did so in 1962. There are two other caterers in the block. None of their customers could eat and leave in 20 minutes. All the occupants of the block have joined in making a legal protest.
Jackie chose chicken sag; I chose king prawn khata; we shared a plain paratha and special fried rice, and both drank Cobra beer.
