This morning, the BT e-mail problem remained unresolved, so I went onto the website that I had received the text about yesterday. This was the update message:
‘We’d like to apologise for a technical problem that meant a minority of BT Mail customers weren’t able to access their email accounts in the past few days.
We’re in the process of restoring access to the affected email accounts and expect to have the service working again later today, so if you’re still unable to access your email account, please wait and try again later.
We’ll be contacting all customers who have been affected by this fault, but if you’d like to get in touch with us, you can use our online form, or email us atBTMessaging@bt.com.
Once again, we’re very sorry for any inconvenience this has caused, and we appreciate your patience as we work to resolve the problem.’
Were I able to speak to a real BT administrator about this, I would ask why the first paragraph, when the problem still exists, features the past tense. I would also like to know what constitutes a minority. Brian Clough, the celebrated football manager of the 1970s famously regarded himself as ‘in a minority of one’. Somehow, I imagine the minority into which BT have assigned me, is rather larger than that.
I suppose I should not be surprised that a twenty first century telephone company does not provide the facility of actual conversation with a management decision maker, or anyone who can explain what is going on. But to suggest that people who have, for days now, been frustrated by the inability to access their e-mails should send one to the above e-mail address seems crass and insensitive.
Once again I am left speculating that this whole problem has resulted from a divorce from Yahoo.
Just before lunch we took another trip to Efford Recycling Centre, ostensibly to dump more rubble and plastic.
We certainly brought back considerably more plastic from the Sales Area than we had deposited. Jackie was delighted to find a large garden table, ideal for potting up plants.
A notice informs us that 86% of last months rubbish was recycled. The Sales Area is probably a recycling achievement that doesn’t feature in these figures.
This afternoon, I returned to the path behind the shrubbery alongside the garden of the empty house. Discovery of the blackbird’s nest containing incubating eggs had caused me to abandon it for a while. I confined myself to digging out various unwanted tree roots, and cutting one of our own shrubs down to size, before extending the IKEA wardrobe fence a bit more.
Whilst I was engaged in this, Jackie was having a switch around. Having now completely cleared the skip pile, making use of a number of its contents and dumping the rest, she was free to turn it into a potting area.
The potting area had, until now, furnished by the butchers’ blocks, been situated under the pergola outside the library/utility room door. Jackie set up the Recycling Centre table, moved the butchers’ blocks in behind it; and supplied a couple of seats to create a new pergola seating area. Thus:
Someone’s garden table became Jackie’s potting centre; the now empty skip pile, some of the contents of which has become a fence, became its home; and the previous potting centre became a seating area.
Soon after 5 p.m. I logged on to the web link given in BT’s message. This carried a box saying the problem was solved, and if you were still unable to access e-mails you should clear your cache. A link for instructions on how to do that was provided. I did it. I still couldn’t reach my e-mails. So I reached for my phone. I rang the help line and waited twenty minutes for an adviser who discovered that my account had been locked because of my unsuccessful attempts to log on. After an hour of fiddling about with changing passwords and having them rejected, I was able to open my account. One of the rejected passwords, which had been accepted three days ago was said not to have the correct numbers of characters today. Clearing the cache meant I also lost my automatically recognised passwords for such as WordPress. I had to have three goes at that one before I could write this post. I still cannot access e-mails on either my Apple or my Blackberry. I think I am beginning to crumble. Aaaaaaarrrrrgggghhh.
With our spicy Bolognese sauce this evening we dined on penne pasta. Possibly Jackie wasn’t confident about my new expertise in spaghetti consumption. Penne’s easy. You can even dispense with the spoon, as you skewer the pasta by prodding the prongs of the fork through the tunnel in the middle. You can get two on the fork at a time. My lady drank Hoegaarden, and I had some more of the chianti.