On 29th October I responded to a letter from BT inviting a telephone call because they thought they could offer a cheaper broadband package. I was offered BT Infinity at a lower cost than the current one. This would be faster. We would require a new home hub. There would be some interruption for three days whilst the equipment sorted itself out. There was. We lived with it. That period was over yesterday. At 6.30 a.m. this morning we had no internet access at all. At 7.45 I rang the phone number I had been given. After fifteen minutes checking the line I was informed that the fault was in the cabinet. I asked what that was. It is the box out in the street somewhere. The earliest an engineer could come out to fix it was Monday, that is in three days time.
It was then I went into what Jackie calls ‘honest to the point of ouch’ mode. Eventually we were given an appointment for tomorrow morning. Reluctantly I accepted that. Jackie then reminded me that we had to be in Croydon at midday. I rang the sales department seeking an improvement on this. I had apparently been given tomorrow as an exception. I was told that the engineers were Openreach, not BT. All Openreach vans bear the BT logo, as can be seen by clicking on it to enlarge this photograph taken at Minstead in January. How is the poor septuagenarian punter to comprehend that these are two different companies?
I took myself off for my Hordle Cliff walk in order to calm myself down. As I walked down the lane an Openreach van sped past me.
Internet access returned at midday. A miracle, or what?
This afternoon Jackie, Flo, and I travelled by car to visit Margery and Paul Clarke, and see their current exhibition at their home, The First Gallery at 1 Burnham Chase, Bitterne. This is the fortieth anniversary of their first such event. There is much of interest on the walls, tables, and chairs of what is probably the original Art-Gallery-in-a-Home. Paintings, ceramics, sculpture, jewellery, automatons. Most items are suitably priced for Christmas presents. Our friends offer a warm, genuine, personal welcome complete with cups of tea and Margery’s splendid mini mince pies.
A visit to TheFirstGallery.com/xmas40 will provide more images and updates.
Back home, we dined on flavoursome mixed grill casserole, creamy mashed potato, crisp carrots, brussels sprouts, and runner beans. My choice of sweet was tiramisu. I drank sparkling water, and the others stayed dry.