Why Do Estate Agents Have Such A Bad Press?

As I reported yesterday, the promised telephone call from Penyards did not come. Hopefully giving him time to sort out his desk, early this morning, I phoned the manager. I asked him if he was familiar with the situation concerning our flat. He said he was and read out his briefing. ‘That’s her version’, I said. ‘Would you like to hear mine?’. Well, how could he refuse such a generous offer?
I told him the same story that I wrote in yesterday’s post. He listened, said it shouldn’t be as I described, and that he was sorry for our stress. Very diplomatic, he neither accepted nor rejected anything I said, but undertook to go through the recordings of the telephone conversations and get back to me. He didn’t. But then, tomorrow is another day.
After this I repeated yesterday’s walk, en route delivering a couple of prints to Mike, the gentleman I had met yesterday.
For once, deep in reflection about the situation in which we find ourselves, I didn’t really look around me much. It has all been rather sleep-depriving and depressing. This led me to think about the perhaps comparatively few estate agents with whom I have had the sometimes doubtful pleasure of dealing.
Photograph number 47 in the ‘through the ages’ series was taken in Vivien’s parents’ garden at Sidcup, probably by her brother Bernard. This was in the naive, trusting days of 1960, before I had ever bought a house or taken a tenancy. Brown suede shoes and trousers with turn-ups were all the rage. I remember a member of the Magic Circle who lived in Amity Grove and let us into one or two simple secrets, such as the disappearing penny that would, assisted by a hand in the pocket, slide down taut pressed trousers to vanish into the waiting turn-ups. The penny at that time, was a decent size and you could do a lot more with it.
The recording of my residential history was begun on 3rd January, and continued on 5th.
I do not remember the names of the agents who handled either my purchase or sale of 79 Ashcombe Road. Buying this very first owned home was a smooth and straightforward operation, possibly because there was no chain. When I came to sell the house I experienced my first, shall we say, sleight of tongue. The agent telephoned me to ask if the buyer could have access to the property between exchange and completion purely for the purposes of decorating. When, during this period, I arrived at my own front door, I was somewhat surprised to find six milk bottles on the doorstep. In those days milk was still delivered to households in returnable glass bottles. I used my key to enter and was confronted by a tribe of small wide-eyed children. There was no sign of any decorating or decorators’ materials. I left without making an issue of it.
There were again no difficulties over 76 Amity Grove, the first home I shared with Jackie. Maybe that is why I don’t remember who the agents were.
It wasn’t until Gracedale Road that I bought a house again, or indeed, used an agent to rent accommodation, this time jointly with Jessica. Our experience was the same as the previous one, as was the purchase of Lindum House in Newark.
The fun really began with the sale of the latter home. One reason it took more than two years to sell this was because of several months inactivity from Savills, the sole agents. They even placed their board behind a tree, repeatedly ignoring my requests for it to be moved because it could not be seen from the road.  When we received a speculative offer out of the blue from a developer, and discovered that Savills were also agents for that company, I became suspicious and passed on my thoughts to the manager. Eventually he came to the house and, denying any underhand dealings, after much gentle persuasion on my part, abandoned the hopeless defence of his staff-member and settled for telling me that the file had been set aside and forgotten for six months. A little more persistence led to one half % reduction in the agent’s fee when the house was finally sold.
AAARGH! is the title of the post in which I describe three weeks as a tenant in Hyde Park Square, courtesy of Chestertons. What I did not mention in that article is a matter of interest. It was the first time an agent had denied a statement made to me. It was also my first commercial tenancy so I did not realise that for the young woman to say that I would receive interest on my deposit at the end of the tenancy was unusual. When I finally asked for it I was alerted to a clause in the contract saying that it was not payable. I had to quote the provision in the laws of contract stating that representatives’ verbal statements override the written word. The young woman declared that she had not told me I would receive interest. It would have been my word against hers in court. I received a minuscule amount of interest.
The agents involved in tenancies in Ridgway and Links Avenue, respectively Letz Move and People in Property were exemplary, as were Spencers of The New Forest over our current purchase.
This afternoon Jackie drove me to Ringwood where I posted Malachi’s belated birthday present and transferred money to pay for the London move and storage. Such is my faith in Globe Removals that I was happy to do that in absentia for the work to be done tomorrow. It’s good to be able to rely on someone.
Later, desultorily, we half-filled the other three made-up boxes..
Wandering round the garden in the early evening, I focussed on branches. There was the shattered branch of a large tree on the verge in Running Hill extending above our fence and resting in the garden, and there was the fine filigree of the as yet naked birch we see from our living room window. 
A striated sky streamed above the silhouetted rooftops.
The hot chilli con carne for me and the more medium chicken curry for Jackie provided our evening sustenance. We both enjoyed pilau rice and salad and drank Hoegaarden.