An Auction Lot

The promised e-mail came from Penyards this morning. It contained a formal apology with the bonus of an end of tenancy date of 31st March. I simply thanked the writer. I took no pleasure in this, for the emotional toll was such that it feels like a Pyrrhic victory.

After a small amount of filling the Morrisons’ boxes, Jackie drove us to Becky’s family’s home at Emsworth, where we collected some more.

Our daughter has decided it is time to auction her original vinyl Beatles collection.

Beatles records There were three L.P.s she felt she could not include in the lot. These were ‘The Beatles’, ‘The Beatles Beat, and ‘With The Beatles’. The first two, in my handwriting, bore her mother’s name; the third, mine. We thought we were ready to let them go.

We didn’t do much else after we returned home.

 

 

 

About Turn

Helen came over this morning to help with the packing. As we had run out of boxes we drove out to Morrisons, too early for any yet to have been available. A very helpful young woman who was filling shelves went ‘out the back’ to seek some out for us. Unfortunately the last of yesterday’s had already been baled up, so she had asked her colleagues to save some for us, suggesting we called back at about four o’clock.

When Jackie’s sister arrived we loaded her car with previously filled boxes of our more fragile or precious items. We followed her to Poulner where Bill assisted the rest of us to sore all these in their garden shed, which had been cleared for the purpose.

Penyards added another viewing for this afternoon. That made three. The first didn’t take long. A few minutes after the interested couple and Robert, the agent, had left, Robert returned to tell me the other two visits would not take place. This was because the flat had been let. I asked him what that meant. He replied that the couple who had just left had paid the deposit on the phone.

Whilst Jackie and I were reeling from this sudden about turn, I received a call from the young woman whose, shall we say, lack of clarity in the first place had set the ball rolling. She offered a sincere apology for putting us through such stress and for being ‘not clear enough’. I reminded her that she had said she had told me about the ‘subject to contract and references’ provision when in fact she hadn’t. She was not in the office at that moment, and consequently calling from a mobile phone, but promised to go in early to send me an e-mail at 8.30 a.m. in the morning.  I reminded her that she had promised an e-mail before, and I would very much like to receive this one. She took responsibility for the fiasco. I said her manager should share it. He too had made me promises he had not honoured, and he was ultimately in charge. Had Mr Davis listened to the recordings of our conversations he must have known I was telling the truth and should have adhered to the new agreement. I accepted the young woman’s apology, but regretted that this call had not been made before the flat was re-let.

At 4 p.m. we returned to Morrisons. There, a very pleasant young man named Karl, came out with one of their extra large trolleys loaded with a dozen banana boxes. He cheerfully towed them out to our car whilst Jackie took our trolley back to the rack. Had I remembered where our Modus was, Karl’s journey would have been less circuitous, and he and I may have reached our destination before Jackie did.

After taking the containers home and unloading them, Jackie drove us back to Poulner. She went off with Helen for an hour and I stayed with Bill, during which time we watched rugby, chatted, and listened to stunning recordings of Rachel Eales singing. Thai StartersThai main coursesAfter this we all dined at a Thai restaurant in Ringwood whose name I can’t remember. It was excellent and we had an enjoyable and stimulating evening.

The Catering Service

We continued packing today until we ran out of boxes.

It is one of the conditions of our tenancy that we are required to ensure that smoke detectors are working and the batteries and all light bulbs are serviceable. I have written about and illustrated before the difficulty of reaching the light bulbs. Because they are virtually flush with the ceiling the detectors are even more impossible to stretch to. Indeed, they are marked on the incoming inventory as ‘not checked because too high to reach’.

The list of our responsibilities sent to us by Penyards makes it clear that we must pay for any of the above items that need replacement and if they have to carry out the task we will also be charged £30 per hour shopping time in addition to the cost. In fact one of the smoke detectors was letting us know it had a defunct battery as we moved in. When I replaced the battery I lodged the device on a shelf in order to avoid climbing up to stick it on the ceiling. When mentioning this to Penyards’ representative I was told if I didn’t put it back I would have to pay for it. I collected the large stepladder this morning and returned it to its high perch.

Wrestling with installing an internet security system this afternoon, I gave up and went for a walk. When setting out on the muddy terrain alongside Malwood Farm, I decided I wasn’t in the mood and came back home. Jackie then drove me to Curry’s in Christchurch where the technician there had more success than I had with the installation.

It was fortunate that the call from Penyards came on our way back, for I was in a better mood by then. The young lady who had been given the task of phoning me had been delegated to ask me to confirm not one, but two viewings tomorrow. Anyone following the Penyards saga may well wonder why more prospective new tenants should be being introduced at this stage.

Alan Davis, the Managing Director, had e-mailed me on Friday 21st to tell me he was working on a resolution to the issue and would ‘be back to me’ today. I had no contact from him, but first thing this morning I received one from Natasha saying they expected to complete the referencing process with the agreed new tenants by the end of the week, but could they bring others during this week. A short while later she sent me another requesting a viewing tomorrow afternoon.

I did not reply to these, but e-mailed the manager reminding him that he had undertaken to get back to me today, and asking if, in the light of the two e-mails I had received from his staff member, I was to expect direct contact from him. I said that Natasha still seemed to be pursuing the ‘provisional’ line and asked him what he had done about it.

By the afternoon the visits planned for tomorrow had doubled. I said the people could come but we wouldn’t guarantee to be in.

I had no contact from Mr Davis. This is the second time he has failed to ‘get back to’ me. That is 100% of the promises.

Although the quality of the food provided by Jackie at Castle Malwood Lodge remains as superb as ever, there are certain restraints currently imposed on its consumption. The dining table is surrounded by, and stacked with, filled storage boxes in one or the other of which lies most of the crockery. It is also rather difficult to wheel the patented serving trolley through the rather congested flat.

We must therefore serve ourselves from the kitchen, carry our plates through to the two armchairs that have a clear pathway and are not bearing supermarket fruit boxes loaded with the aforementioned crockery.

Chilli con carne

Today’s chilli con carne (recipe) with wild rice and peas was well worth the effort. You can see I served myself because of the streaks on the upper right edge of the plate. I drank a little more of the Languedoc.

Recycled Metals

Landscape

DitchShadow over potholeAlthough the sky clouded over later, the sun gleamed over Minstead and its environs as I set off on the Matthew and Oddie walk this morning.

There must have been quite a lot of rain during the night, for water streamed off the fields and into the recently drier ditches. The pothole pools were replenished.

We had missed the Exbury camellias on 13th, but there are a number flourishing in the local gardens. CamelliasAs harbingers of spring, camellias are attractively striking shrubs, but the blooms do not last long, and soon turn unpleasant shades of brown before eventually littering the ground beneath them. It is for that reason that Jackie likes to grow clematis climbers of varieties that flower at different times so that there is always a good display twined among the host plants.

Packing continued at such a pace today that we ran out of bubble wrap. This afternoon we drove to Ringwood to buy some more. Not having found enough there, we stopped off at In-Excess on the way back where we increased our stocks still further.

Water buffalo sculpture

A magnificent water buffalo is firmly tethered by the ankles in the car park, from which one can look down over sloping fields containing ponies, alpacas, and a goat. Landscape from In-Excess car parkThe buffalo is one of an array of splendid recycled metal sculptures on sale in and around the store.

Helen popped over for a visit after we returned home.

Late this afternoon I received an e-mail from the Penyards Manager which gives some grounds for cautious optimism that some resolution may be found on Monday 24th.

Jackie and I dined on delicious sausage casserole (recipe) with crisp, colourful, vegetables of which Uncle Ben would disapprove. I finished the Merlot. Because the dining table is occupied by boxes, bubble wrap, and stuff, we are at the moment eating in our armchairs. When savouring a nice juicy casserole this has rather disastrous consequences for my shirts.

Bill Nighy is one of my favourite actors. I am told he is performing in a play which is now on BBC iPlayer, so we are about to settle down to watch it. I will no doubt have something to say about it tomorrow.

Mum’s Ring

After a little more packing this morning we drove over to Shelly and Ron’s in Walkford to unload some of it for storage in their home before we move.

Burial Ground 1Just around the corner from Jackie’s sister and brother-in-law, the ashes of her much-loved mother lie buried in  Woodland Burial Ground.

The Walkford site is one of many ever more popular resting places for the remains of loved ones. Here people’s bodies are interred; or their ashes are either buried or scattered. Careful records are kept for posterity.

Burial Ground 2The regulations are such that nothing more than the small identification plates are put in place at the time of burial, and no flowers other than those expected to be found naturally in woodlands are to be planted to mark the spot. Bodies are buried in open spaces, and indigenous trees are planted by the plates. The ash burials are in already established copses. Mourners may set woodland flowers around those areas. Cultivated roses will be removed, although cultivated daffodils seem to be acceptable.

The idea is that the whole plantation eventually reverts to natural woodland.Pine Copse notice

The remains of Veronica Mancell Rivett lie beneath rich soil in the Pine Copse. Although bird droppings may be considered to keep the explanatory notice ‘as nature intended’, Jackie cleaned them off her mother’s marker. Mum R's plotAs she tenderly stroked the daffodils she had, along with the primroses soon to bloom, herself planted, her mother’s ring was displayed. This opal ring, which Jackie always wears, was first worn on our wedding day in 1968.

There was a funeral going on when we arrived, so we had to park at the far end of the designated area. Muscovy drakeThis alerted me to the presence of a lake of which I had been previously unaware, where muscovy drake enjoyed the company of a number of mallards.

It is now three full working days since Penyards Winchester office manager undertook to investigate the recorded phone conversations I had had with his staff, and get back to me. I have heard no more from him. This morning I posted at first class rate a letter to him repeating the details of the saga, stating that we regarded our tenancy as ending on 1st April, and that I had cancelled the standing order for rent payment with effect from 31st. March. By the same post I wrote to my bank instructing the cancellation.

This evening I e-mailed a copy of the Penyards letter to the addressee.

We dined on superb sausage casserole (recipe), mashed potato, carrots and green beans. And jolly good it was too. I drank Valle del Rapel Chilean Merlot 2012.

Why Do Estate Agents Have Such A Bad Press?

As I reported yesterday, the promised telephone call from Penyards did not come. Hopefully giving him time to sort out his desk, early this morning, I phoned the manager. I asked him if he was familiar with the situation concerning our flat. He said he was and read out his briefing. ‘That’s her version’, I said. ‘Would you like to hear mine?’. Well, how could he refuse such a generous offer?

I told him the same story that I wrote in yesterday’s post. He listened, said it shouldn’t be as I described, and that he was sorry for our stress. Very diplomatic, he neither accepted nor rejected anything I said, but undertook to go through the recordings of the telephone conversations and get back to me. He didn’t. But then, tomorrow is another day.

After this I repeated yesterday’s walk, en route delivering a couple of prints to Mike, the gentleman I had met yesterday.

For once, deep in reflection about the situation in which we find ourselves, I didn’t really look around me much. It has all been rather sleep-depriving and depressing. This led me to think about the perhaps comparatively few estate agents with whom I have had the sometimes doubtful pleasure of dealing.

Derrick and Vivien 1960Photograph number 47 in the ‘through the ages’ series was taken in Vivien’s parents’ garden at Sidcup, probably by her brother Bernard. This was in the naive, trusting days of 1960, before I had ever bought a house or taken a tenancy. Brown suede shoes and trousers with turn-ups were all the rage. I remember a member of the Magic Circle who lived in Amity Grove and let us into one or two simple secrets, such as the disappearing penny that would, assisted by a hand in the pocket, slide down taut pressed trousers to vanish into the waiting turn-ups. The penny at that time, was a decent size and you could do a lot more with it.

The recording of my residential history was begun on 3rd January, and continued on 5th.

I do not remember the names of the agents who handled either my purchase or sale of 79 Ashcombe Road. Buying this very first owned home was a smooth and straightforward operation, possibly because there was no chain. When I came to sell the house I experienced my first, shall we say, sleight of tongue. The agent telephoned me to ask if the buyer could have access to the property between exchange and completion purely for the purposes of decorating. When, during this period, I arrived at my own front door, I was somewhat surprised to find six milk bottles on the doorstep. In those days milk was still delivered to households in returnable glass bottles. I used my key to enter and was confronted by a tribe of small wide-eyed children. There was no sign of any decorating or decorators’ materials. I left without making an issue of it.

There were again no difficulties over 76 Amity Grove, the first home I shared with Jackie. Maybe that is why I don’t remember who the agents were.

It wasn’t until Gracedale Road that I bought a house again, or indeed, used an agent to rent accommodation, this time jointly with Jessica. Our experience was the same as the previous one, as was the purchase of Lindum House in Newark.

The fun really began with the sale of the latter home. One reason it took more than two years to sell this was because of several months inactivity from Savills, the sole agents. They even placed their board behind a tree, repeatedly ignoring my requests for it to be moved because it could not be seen from the road.  When we received a speculative offer out of the blue from a developer, and discovered that Savills were also agents for that company, I became suspicious and passed on my thoughts to the manager. Eventually he came to the house and, denying any underhand dealings, after much gentle persuasion on my part, abandoned the hopeless defence of his staff-member and settled for telling me that the file had been set aside and forgotten for six months. A little more persistence led to one half % reduction in the agent’s fee when the house was finally sold.

AAARGH! is the title of the post in which I describe three weeks as a tenant in Hyde Park Square, courtesy of Chestertons. What I did not mention in that article is a matter of interest. It was the first time an agent had denied a statement made to me. It was also my first commercial tenancy so I did not realise that for the young woman to say that I would receive interest on my deposit at the end of the tenancy was unusual. When I finally asked for it I was alerted to a clause in the contract saying that it was not payable. I had to quote the provision in the laws of contract stating that representatives’ verbal statements override the written word. The young woman declared that she had not told me I would receive interest. It would have been my word against hers in court. I received a minuscule amount of interest.

The agents involved in tenancies in Ridgway and Links Avenue, respectively Letz Move and People in Property were exemplary, as were Spencers of The New Forest over our current purchase.

This afternoon Jackie drove me to Ringwood where I posted Malachi’s belated birthday present and transferred money to pay for the London move and storage. Such is my faith in Globe Removals that I was happy to do that in absentia for the work to be done tomorrow. It’s good to be able to rely on someone.

Later, desultorily, we half-filled the other three made-up boxes.Birch branches.

Branch in gardenWandering round the garden in the early evening, I focussed on branches. There was the shattered branch of a large tree on the verge in Running Hill extending above our fence and resting in the garden, and there was the fine filigree of the as yet naked birch we see from our living room window. Sky streaks above rooftop

A striated sky streamed above the silhouetted rooftops.

The hot chilli con carne for me and the more medium chicken curry for Jackie provided our evening sustenance. We both enjoyed pilau rice and salad and drank Hoegaarden.

Walking The Dogs

It takes quite a lot to make me incandescent with rage, but this morning Penyards estate agents Winchester office managed it, and maintained their efforts throughout the day. On 10th of this month a prospective new tenant was shown our flat. We had, as we were told we must, given two months notice. The following day I was asked if we would be prepared to leave on 31st, to enable the new tenant to move in. We agreed. After a number of phone calls it was agreed that we would move out on 31st and return on 1st April for the end of tenancy clean, the inventory check to take place on 2nd. I was told this had been put in an e-mail to me. This, of course, meant we had to change all our arrangements and would no longer have the whole month of April in which to transport our belongings and leave the place in good order. We would also save one month’s rent.

I never got the alleged e-mail. What we did receive, this morning, was a letter dated 13th, stating that the new date was ‘Subject to Contract and References for new tenancy’. At no time during the telephone conversations which fixed the departure date was any reference made to this proviso. 

Immediately upon its receipt, I left a message for the person whose name appeared at the foot of the letter. I was told she was on the telephone and would be asked to ring me straight back. She didn’t. This afternoon I asked to speak to the boss. He was in a meeting. I left a message for him. Later I received a call from the person with whom the new date had been agreed. The boss was now two and a half hours away. She claimed to have told me that it would be subject to the new tenancy contract. I was clear she hadn’t, and for good measure added that she had told me first of all that she had sent an e-mail detailing the new agreement, and that when I said I hadn’t received it she promised to send a copy. I said she hadn’t done either. She took  ‘personal responsibility’ for assuring me that I would receive a call by the end of the day. Needless to say, the call never came.

Whilst waiting for the first promised response I took a walk to the village shop, returning via the church path, The Splash, and Furzey Gardens.

Treescape

Even on an overcast day, I was intrigued by the muted colours of the treescape from Seamans Corner.

Dog walkers

Seeing two small terriers dragging a woman on the ends of their leads down through Minstead, I quipped that it was difficult to know who was taking who for a walk. This began a pleasant conversation with a couple who moved to the village ten months ago and were greatly enjoying it. They were dog-sitting for a brother.

Donkeys

What I now realise is a family of donkeys were relaxing by the roadside on the way up from The Splash.

This afternoon we made up five large storage boxes and filled two of them. Neither of us felt much like doing it after the agent’s performance.

Fish and chips, mushy peas, gherkins, and pickled onions were what we had for dinner. I drank a little more of the rioja.