Knowing I was once more going to have to grapple with BT this morning, I cheered my spirits by wandering round the garden and focussing on the cleared shrubbery alongside the dead-end path.
Japanese anemones, leycesteria, and a pink rose have come into view. The leycesteria had been choked by a hazelnut tree the nut of which a squirrel had probably buried in the wrong place and forgotten. Because of the proliferation of sports in the myrtle I had been forced to be quite merciless in the pruning. It is therefore gratifying to see the shrub in bloom, and new shoots burgeoning. Jackie has planted a hardy fuchsia and a heuchera here, with a labelled vinca for eventual ground cover; and, a little further along, has covered the unsightly septic tank lid with various pots perched on a section of an IKEA wardrobe.
For the first two hours of the afternoon, my BT battle continued. The best report I can give is that, having satisfied the robot, I did not have to wait to speak to an adviser. I don’t think he is all that familiar with either Apple or Blackberry. However, the poor man did his best. When I had tried to access e-mails on the iMac I was shown a circular symbol with a wavy line inside it. This, I have learned, means e-mails cannot be accessed. I clicked on it and read that they were unobtainable because of the server being off-line. ‘Connection Doctor’ was one of the options I could select. I did, and was linked to a Yahoo site which wasn’t much use in providing a cure. That is why I had phoned BT. The auxiliary nurse to whom I was linked tried a number of avenues, but I don’t think he recognised the symbol I was describing. Eventually he guided me through opening a second account, which did, temporarily it transpired, receive e-mails.
He was even less successful with Blackberry, and I told him I would try to resolve that one myself. I had a bit of a rest, then felt brave enough to tackle the Blackberry. It was, after all, Blackberry whose message provided me on 11th of my first inkling that there was anything wrong. Instructions were given as to how to verify the account. The option of using the device was exactly the same as the BT adviser had tried. The other option was the on-line version. I tried that, but was told I was giving the wrong password. I tried the ‘forgotten password’ option, which meant they would send it to me by e-mail…………………… I think you know what comes next.
A call to O2 furnished me with the password, but I still couldn’t do anything with it. Never mind, I thought, Apple doesn’t really need anything with it, if it is suitably cooked. It was then that I found that the Apple had gone off the boil. I now had three accounts showing; two with the wavy lines, and one indicating that I had a new message. But when I clicked on that no message came up.
It was now time to telephone Apple Care. Paul, when he heard what was on my screen, and even more when he saw it, described it as a mess. Apple have an interesting way of helping whilst viewing your screen. Instead of taking your screen over, as do BT, they have a red arrow with which they indicate what they want you to click on.
‘What have they done?’ was what he needed to discover. But first he had to erase it all and start again. He then got me up and running, hopefully, this time, permanently.
The process employed by Apple’s Paul, puts me in mind of the tale of the unprepossessing pins, recounted by Bill Eales many years ago. As I recall, the unfortunate owner of these legs, on entering a classroom, was asked where he got them, and told to ‘rub ’em out and do ’em again’. Maybe it was apocryphal.
Whilst I was becoming gradually more heated in the cool of the sitting room, Jackie was attempting to keep cool in the heat of the bottom of the garden, the sun reflecting off the concrete, where she continued her transformation of that area.
We dined this evening at Daniels (sic) Fish and Chip restaurant in Highcliffe. The food was very fresh and crispy and the service excellent. We both had cod. Jackie supplemented hers with onion rings. My choice was calumari. She drank diet Pepsi and I drank tea.
One of the e-mails I did receive when we returned home was from BT, promising a month’s free broadband.